When sending an email please provide the following:
A) Last name, address and best way to contact you
B) Describe the item of concern
C) Attach picture evidence to the email
When leaving a voicemail, please provide the following:
A) Last name, address and best way to contact you
B) Describe the item of concern
Once your email or voicemail has been received the Warranty & Service Coordinator will reach out to you within 24 to 48 hours to discuss next steps.
We are working to address your concerns as quickly as possible and appreciate your understanding, cooperation, and patience as we work to deliver a quality service experience. We will communicate appropriate timelines throughout your service experience.
Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. To help keep you on track, click here to see a checklist of regular maintenance items that need to happen throughout the year.